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FAQs: Web Text

FAQs: Web Text

 1.       Do I have to register?

The first time you use the service, you must register.  After that, you simply log on using your Digicel mobile phone number and assigned password and you can send messages. You can change your password at any stage and as often as you wish.  Simply log-oand click on the option to change password.

2.       What happens if I forget my password?

To protect your privacy, your password is stored in a secure database that customer care staff do not have access to.  If you forget your password, go to the log-on page, enter your Digicel number into the field provided and we’ll send you your message via text message.

3.       How many messages can I send?

Users can send up to 150 messages per month and send up to 10 messages at one time.

4.       What if I use all 150 of my messages?

When you use all 150 messages then you must wait until your message quota is renewed – the date of renewal is indicated on the website when you log in.  To send more messages simply send them as per usual from your phone.

5.       If I send the same message to 10 different recipients, will they each know that the other has received it?

No – the recipient does not see a mailing list, so will see the message simply as coming from your number to them.  If they respond, the reply goes directly to your phone and no one else is copied.