FAQs: SMS bundle (pre- and postpaid)

  1. What is the SMS Bundles service?
·         SMS bundles will enable Digicel subscribers to purchase a Text Bundle plan which will give them a discount to the standard text messaging price.
 
  1. Who is the SMS Bundles product for?

·         Prepaid And Postpaid subscribers


  1. Who can I send SMS to with this service?

·         Local subscribers on Digicel network.

 

  1. What are the types of plans being offered?

·         There are 2 prepaid and 5 postpaid plans.

The Prepaid SMS bundles will be offered in 2 sizes:

•      50 onnet SMS                          for USD 2.80

•      120 onnet SMS                        for USD 5.60

The Postpaid SMS bundles will be offered in 5 sizes:

•      50 onnet SMS                          for USD 2.80

•      120 onnet SMS                        for USD 5.60

•      200 onnet SMS                        for USD 8.50

•      275 onnet SMS                        for USD 12.00

•      350 onnet SMS                        for USD 14.00


  1. How do I purchase a SMS bundle plan with a Prepaid Account?

To purchase SMS Bundles Plans enter the following: *143# SEND.

A.      You will get a message that reads:

·         “Welcome to the Digicel SMS Bundles plan programme instructions will follow in the next SMS message.”

·         “To activate plan SMS bundle 50 at a cost of USD 2.80 dial *143*50#. To activate plan SMS bundle 120 at a cost of  USD 5.60 dial *143*120#.”

B.      Send *143*50# for the 50 SMS plan OR Send *143*120# for the 120 SMS bundle plan

C.      Once a plan is selected, the you will receive a message that reads:

·         “Please confirm activation of <SMS Bundle Plan> by dialing *143*1#. To cancel and start again dial *143*9#”.

D.     Once you confirm and accepts the charges, the credit will be deducted and you will receive a message that reads:

·         “Thank you for joining <SMS Bundle Plan> for 7 days starting <start date>. Terms and Conditions apply.”

E.      You can then start using your free messages at a discounted rate to local Digicel subscribers.


 
  1. How do I as a prepaid customer check the available balance left in SMS Bundle plan?

·         Enter *143* <plan id> # and press send.

·         A SMS is then sent to you showing available balance in SMS Bundle.

 

  1. If I use all SMS before the bundle expires, can he buy a new bundle?

·         Yes

·         Enter *143*5*<plan id> # and press send

 

  1. If I as Prepaid Customer no longer want the product can the registration be cancelled and a rebate given?

·         No

·         Once activated the plan will run for the 7 day service period.

 

  1. Can I transfer SMS Bundles credit to another number?

·         No.

·         SMS Bundle Credit cannot be transferred from one account to another.

     

  1. Will unused Prepaid SMS’s roll over to the next service period if plan is renewed?

·         YES The remaining sms will rollover to the next period if plan is renewed prior expiry.

 

  1. How do I register for this product if I have a Postpaid Account?

·         To sign-up for post-paid SMS Bundle you will need to visit one of our Digicel stores. The bundle is – in line with the nature of postpaid services – an add-on to any postpaid voice plan.  ( paid at the end of the month )

 

  1. How do I as postpaid customer check the available balance left in SMS Bundle dedicated account?

·         You will need to contact customer care ( 145 ) To request information on their post-paid SMS bundle account.

(You may be requested to provide their secret question and answer.)

 

  1. Will unused Postpaid SMS’s roll over to the next service period?

·         No The remaining sms will not rollover to the next period

 

  1. Can I use services such as Credit U, Credit Me and Please Call Me?

·         Yes.

·         ALL services will still be available to the customer.

 

  1. If there are issues with the service what should I do?

·         Call Customer Care at 145