FAQs: SMS bundle (pre- and postpaid)

  1. What is the SMS Bundles service?
·         SMS bundles will enable Digicel subscribers to purchase a Text Bundle plan which will give them a discount to the standard text messaging price.
 
  1. Who is the SMS Bundles product for?

·         Prepaid And Postpaid subscribers


  1. Who can I send SMS to with this service?

·         Local subscribers on Digicel network.

 

  1. What are the types of plans being offered?

·         There are 2 prepaid and 5 postpaid plans.

The Prepaid SMS bundles will be offered in 2 sizes:

      50 onnet SMS                          for USD 2.80

      120 onnet SMS                        for USD 5.60

The Postpaid SMS bundles will be offered in 5 sizes:

      50 onnet SMS                          for USD 2.80

      120 onnet SMS                        for USD 5.60

      200 onnet SMS                        for USD 8.50

      275 onnet SMS                        for USD 12.00

      350 onnet SMS                        for USD 14.00


  1. How do I purchase a SMS bundle plan with a Prepaid Account?

To purchase SMS Bundles Plans enter the following: *143# SEND.

A.      You will get a message that reads:

·         “Welcome to the Digicel SMS Bundles plan programme instructions will follow in the next SMS message.”

·         “To activate plan SMS bundle 50 at a cost of USD 2.80 dial *143*50#. To activate plan SMS bundle 120 at a cost of  USD 5.60 dial *143*120#.”

B.      Send *143*50# for the 50 SMS plan OR Send *143*120# for the 120 SMS bundle plan

C.      Once a plan is selected, the you will receive a message that reads:

·         “Please confirm activation of <SMS Bundle Plan> by dialing *143*1#. To cancel and start again dial *143*9#”.

D.     Once you confirm and accepts the charges, the credit will be deducted and you will receive a message that reads:

·         “Thank you for joining <SMS Bundle Plan> for 7 days starting <start date>. Terms and Conditions apply.”

E.      You can then start using your free messages at a discounted rate to local Digicel subscribers.


 
  1. How do I as a prepaid customer check the available balance left in SMS Bundle plan?

·         Enter *143* <plan id> # and press send.

·         A SMS is then sent to you showing available balance in SMS Bundle.

 

  1. If I use all SMS before the bundle expires, can he buy a new bundle?

·         Yes

·         Enter *143*5*<plan id> # and press send

 

  1. If I as Prepaid Customer no longer want the product can the registration be cancelled and a rebate given?

·         No

·         Once activated the plan will run for the 7 day service period.

 

  1. Can I transfer SMS Bundles credit to another number?

·         No.

·         SMS Bundle Credit cannot be transferred from one account to another.

     

  1. Will unused Prepaid SMS’s roll over to the next service period if plan is renewed?

·         YES The remaining sms will rollover to the next period if plan is renewed prior expiry.

 

  1. How do I register for this product if I have a Postpaid Account?

·         To sign-up for post-paid SMS Bundle you will need to visit one of our Digicel stores. The bundle is – in line with the nature of postpaid services – an add-on to any postpaid voice plan.  ( paid at the end of the month )

 

  1. How do I as postpaid customer check the available balance left in SMS Bundle dedicated account?

·         You will need to contact customer care ( 145 ) To request information on their post-paid SMS bundle account.

(You may be requested to provide their secret question and answer.)

 

  1. Will unused Postpaid SMS’s roll over to the next service period?

·         No The remaining sms will not rollover to the next period

 

  1. Can I use services such as Credit U, Credit Me and Please Call Me?

·         Yes.

·         ALL services will still be available to the customer.

 

  1. If there are issues with the service what should I do?

·         Call Customer Care at 145