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FAQs: Prepaid data bundle

1 Q: What is a Digicel Prepaid Data Plan?


A: Digicel Prepaid Data plan is our service to access the Internet, downloads, and easy access to the information that’s important to you, right from your mobile phone. In order to access the service you must have a handset that is compatible with the service.


2.  Q: What are the Digicel Prepaid Data Plans available?





3 Q: How many megabytes (MB) of data do I need?


A: A megabyte (MB) is the measurement used for the amount of information that is sent and received from the Internet when you browse the Web and download content like ringtones, wallpaper, and games. Digicel offers data services with different amounts of data.


4 Q: What are the Prepaid Data plan requirements?


A:  Digicel’s network uses both General Packet Radio Service (GPRS) and Enhanced Data rates for GSM Evolution (EDGE) technologies to deliver data services.

This is why your mobile phone must be compatible with EDGE/GPRS.


5 Q: What will happened when a customer exceed his amount of MB on the selected packages?


A: After reaching your data limit, you will be able to activate a new Data Plan or make use of Data on the Go to browse



6 Q: What is Data on the Go?


A: Data on the Go will allow you to use internet on your smartphone or BB device without the need of having an active data plan. Also it will allow you to use internet when you have an active data plan but you have exhausted your quota.


6.1. Q: What is the cost of Data on The Go?




1.      Data on the Go without an active data plan: You will be charged Fl. 1 per megabyte.

2.      Data on the Go with an active data plan and no remaining quota: You will be charged US$ 0.25 per megabyte.


6.2. Q: What speed will I have when using Data on the Go?




1.      Data on the Go without an active data plan: Down-/Upload speed (128 Kbps).

2.      Data on the Go with an active data plan and no remaining quota Down-/Upload speed (4G Speed).


6.3. Q: What happens if I Have a Free Facebook & WhatsApp plan and my quota is depleted?


A: You will be able to keep enjoying the Free Facebook & WhatsApp benefit during the duration of your plan. You will also be able to use internet on your phone during the duration of your plan at US$. 0.25 per megabyte.


Example: 4G Data 7 days (500MB) + WhatsApp & Facebook

 -User exhausted quota on the third day.


Notifications: Users will receive several notifications during the day when using the Data on the Go service.



7. Q: Is the Internet on my phone the same as on my computer?


A:  Most of the phones that Digicel sells can access the Internet websites if you have the data service. In some cases, the web sites you visit are optimized to fit on the screen of your phone, making the experience seem different than on your home computer. 
Most companies will optimize their sites to be viewed on a mobile phone, but not all Web sites will be optimized. In cases where the site has not been optimized to fit on a small screen, the page may display incorrectly and some images or links will not display. 


8. Q: What are the Free Facebook and WhatsApp Plans?


Now you can activate a Free Facebook & WhatsApp plan that includes the free use of Facebook and WhatsApp even if your Data Quota has been reached. As long as you are in your validation period, you can continue using these two applications.